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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Aug 13, 2012, 7:25 am
  #248  
FlyerTalker688786
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Originally Posted by henkybaby
Why don't you read the thread or something about the social channel as a CS instrument first? (Social =/= only Twitter)



Same question. These arguments have already been addressed multiple times...



Same is true for email or telephones. Just look at the threads here. Shall we close those channels too then?



Again, read the thread. Introducing the social channel will benefit users of traditional channels too. Besides, social is already important in CS and marketing even if you (and sometimes BA) don't understand why.
no you have to answer each individual question. You are all for it do you did not see the negative side of social media to a company.
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