Originally Posted by
Shanye2233
I have reached the eleva level and wish to redeem my preimer award. I looked how to do this and it tells me to contact the hotel directly which I did. They have no known ledge of how to process it. I want to use it for the dinner , any tips.?
Hello Shanye2233,
Congratulations on reaching Eleva.
Sad to hear you couldn't use your awards though. Which hotel was it?
the best would be to write a quick mail with your Swissotel Circle number to circle(at)swissotel.com and ask them for support.