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Thread: Changing an award res: How to make sure the CSR doesn't screw it up?
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Old Aug 12, 2012 | 5:38 pm
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flg8rmatt
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Originally Posted by MSPpete
I keep them on the line until I see the change online AND receive the confirmation email. Takes all of one minute. Have caught errors and had them corrected right away.
Great advice. Wish I had thought to do this a couple years ago with CO. In the end, my entire reservation got screwed up and it took hours of my time to resolve.
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