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Thread: Changing an award res: How to make sure the CSR doesn't screw it up?
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Old Aug 12, 2012 | 1:50 pm
  #5  
yyzprincess
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20 Years on Site
 
Join Date: Oct 2003
Location: YYZ
Programs: ACMM SE UA2MM Marriott Lifetime Tite Titanium
Posts: 4,467
Originally Posted by SunLover
My only strategy when contacting UA is to call Monday thru Friday between normal business hours, and hope to get a more experienced customer service representative. And if I get the feeling like the person does not know what they are doing I politely end the conversation and try again in a couple of minutes.

Please let us know how you make out Thunderroad.
SunLover
Bolding mine.

Post 3/3 I have had several complicated itinerary changes made on weekends with PMCO homebased CSR without any segments or upgrade losses.^
Last edited by yyzprincess; Aug 12, 2012 at 2:12 pm
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