Originally Posted by
2ndTOTY
First, this hotel still seems to have some confusion about SPG benefits--on more than a few stays I had to get a manger involved for upgrades
Wow, you really are having problems lately.
And, "growing pains here as this property matures"? I've stayed here for years and have never had a single problem. My suite upgrade percentage is close to 100%. And, I've never had to even ask.
(By the way, the Chambers and W are run by the same management company.)