Originally Posted by
Dolphinyong
Did you ask for it? I'm currently doing the platinum challenge as well. Lounge access and breakfast were complimentary during all my stay (except in Courtyard and AC). That's for sure at least during our stay at JW Marriott, Marriott and Renaissance (Refer to their elite benefits official website).
When we were in Marriott Munich, the front office staff forgot to give me any information about their lounge (there were a lot of guests checking-in that time, so I asked for it and coupons were given. I think you have to ask=) Marriott staff are very friendly and helpful=)
Room upgrade for platinum is not something that you will always get. We got a corner room upgrade at Marriott Munich and a junior suite upgrade at JW Marriott KL. Again, you have to ask for it, in a nice and friendly way=)
You should get welcome gift whenever you check-in at Marriott hotels. Again, ask for it=) The staff of JW Marriott KL forgot to offer me the welcome gift, they were very helpful and friendly during the check-in process plus they are arranging something special for my girlfriend's birthday, so I didn't utilize the Platinum guaranteed benefits, but instead, I just got back to them and ask for the welcome gift.
Don't be shy to ask for some information. As long as you ask with a smile, they would help you with a smile=)
I wish that new elites or those on a challenge would read and re-read this post of yours Dolphinyoung! @:-)
You have taken the correct view, IMHO, of your rights and desk stafff's responsibilities with respect to elite status. Moreover, you exercised reasonable common sense and courtesy in not demanding the Platinum guarantee when the desk staff were actually helping you in arranging particulars with respect to your stay -- a gentle reminder that you should get the benefit of your membership is sufficient and appropriate in this respect. ^
I would like to direct you to the latest tirade on the C/Y thread. Perhaps you can knock some sense into another Platinum temporary elite who thinks that he is owed the world at a C/Y just because he is used to getting same at a HGI -- where he is due such benefits.
Apparently he wishes to read into the Marriott rules, whatever he thinks is appropriate, even if it is from a competitor chain's rulebook.
