Originally Posted by
eefor jfp
Actually, Gary, you are the one who is wrong here. The exclusions are for compensation, not to right for care. Overbooking or cancelled flights = Euros + hotel, food. Weather = hotel & food only.
To quote from the EU regs:
Article 5 (Cancellation)
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accordance with Article 8; and
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(c) have the right to compensation by the operating air carrier in accordance with Article 7,
...
section 3: An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
The same language is for article 6 (delay).
Article 9 is "right to care" and talks about hotel, meals, etc. It's pretty clear that right to care is always applicable in case of overbooking (article 4), cancellation (article 5) and delays (article 6).
Personally, I think the entire point of what EU airlines cover is moot. If a European who possibly expects an airline to cover losses due to weather is stranded at an airport, he or she does not usually sit passively waiting for someone to walk her through basic survival skills.
What gets me is the OP's claim that United did not
allow her friend a phone call. An airport is not a prison. I doubt phones at customer service desks even had capabilities of calling out of country private numbers. (This
is United technology we're dealing with here.) How did this woman even make calls in Orlando?
This story is strange. Seems to me that someone traveled completely unprepared for any contingency and needed a third party to provide her with food, water, shelter, clothing and communication. These are things a grown woman can provide for herself and doesn't need permission for.
Or... these are things a grown woman refuses to provide for herself as a form of protest.