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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Aug 11, 2012 | 2:58 pm
  #207  
HIDDY
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Join Date: Aug 2006
Location: Argentina
Posts: 40,868
Originally Posted by KeaneJohn
If there was a BA email that I could send a query to and get a timely reply I would. The quickest response I have had is 3 days, the longest 6 weeks. Neither clearly acceptable for a flight within 24 hours.

BMI would invite questions and queries to their social media team for people travelling that day - a very useful medium.
Why not just use the phone?

If you wanted a quick answer you certainly wouldn't use email.
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