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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Aug 11, 2012 | 1:54 pm
  #205  
shorthauldad
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Originally Posted by BizFlyin
Um, I didn't see that suggestion made anywhere in this thread.
Originally Posted by henkybaby
You may or may not believe that an organisation as big as BA already has a problem sifting through the email they get. It is actually easier to sift through social. There are very good tools for that. In fact, this is one of the reasons social works better than email. It probably won't be believed but it is the case.
So email is actually fine (if you do it properly), but social is err "better"?
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