Originally Posted by
T8191
Such as? From my POV, as a user, it's just noise. Time-wasting noise, actually, as the input I receive is meaningless.
For you as an individual that maybe true. Well, it is true because it is what you experience. For many others however it is not. I am not going to repeat again how else you can use the social channel. That has been done many times by many people in this thread. If you really want to know you can look it up. It starts with the OP.
Originally Posted by
T8191
So how does BA expect to manage that? Just refuse to accept incoming email?
You may or may not believe that an organisation as big as BA already has a problem sifting through the email they get. It is actually easier to sift through social. There are very good tools for that. In fact, this is one of the reasons social works better than email. It probably won't be believed but it is the case. You can
Google it...
Which reminds me: do any of you actually use Google and/or Wikipedia or still the good old
?
