FlyerTalk Forums - View Single Post - (Slightly OT) How an airline's customers can benefit from Social Media for CS.
Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
View Single Post
Old Aug 11, 2012 | 11:00 am
  #197  
henkybaby
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,914
Originally Posted by shorthauldad
Not sure you've really understood my PoV: I have a Twitter account! I have a Facebook account!

Q: What, fundamentally, is the difference between sending a direct message to a company via Twitter, and sending them an email?
I have never said that only the direct message part of the social channel should be used. Unlike email - which only allows for 'direct messaging' - the social channel is much more diverse and can therefore be used in many ways that direct messaging / email cannot.
henkybaby is offline  
Reply