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Thread: (Slightly OT) How an airline's customers can benefit from Social Media for CS.
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Old Aug 11, 2012 | 10:58 am
  #196  
T8191
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I'll just re-iterate. I use ALL Media [www, gmail, Twitter and FB]. IME as a regular [= daily] user, Twitter is pointless scribble.

What I would like to see, from BA, is a comms policy that doesn't involve paying to call them, and having a coherent email system that allows people to contact them without huge expense/delay.

Excuse me … I have a phone line that costs God knows what to contact BAEC Silver [OK, I'm not a Goldie +] and no email [of which I have a recorded copy[ but instead a Web-Form? This makes my teeth itch, especially when I have to do screen-shots to ensure I have a record.

Stuff Twitter, WebMail and the expensive 'phone lines. Give me an adult comms arrangement by email, with a clear record of what has been said … and how long it took to get a reply.

…. Breathe.
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