And that is why UDU provides the airline with a better control of the customer experience.
If people paying top dollar frequently got no benefit because they didn't know how to use the e500s, or just didn't have the time to request them, then they weren't seeing the full value of what they paid for, or the reason for being elite. You can imagine how unhelpful it is for an airline to hear from a top customer, "I paid full fare for a ticket, and didn't even get any benefits or upgrade!", only because they didn't know how to operate the system.
With UDUs, UA is sure that the customers who pay a lot get what they "should" get, regardless of whether they know how to work the system.
Of course, that means that it's not as good for lower tiers who used to benefit. But that's the way it's going these days anyway.
Wrong. Now Elites, who never knew about the 500's are mad because UA is selling upgrades for 99.00 and leaving them in the back. Now they expect the upgrade and if they don't get it they are mad. In theory, yes it's great, but people expect the ugprade. I've seen it!
Originally Posted by
bmvaughn
51/51 last year, 41/48 this year... I'll stick with CPU
Wow. Congrats