Originally Posted by
layz
Have you written to Southern customer relations informing them that the displays were incorrectly indicating one of their services didn't stop at the station and nearly caused you to miss your train? Surely they'd then have to reply to you justifying their actions and I doubt they'd say they're doing it in order to discourage its use.
Surely telling people not to board the train should make this count as not a public service.
I've had a response from Southern regarding the train and they said they were concerned about the doors going out of service, then working again. I have forwarded details of the service we were on and they are going to talk to the engineers. However they said they weren't responsible for the platform display as this isn't their station and to contact London Overground. I'm going to do that shortly, although given the length of time that they have taken to answer my other question I won't hold my breath.