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Thread: Paid Upgrade - now available for all fares
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Old Aug 9, 2012 | 5:21 pm
  #12  
Seattlenerd
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Join Date: Dec 2004
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Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
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Originally Posted by CDKing
I received the following on my facebook complaint:

I spoke with Rick Rasmussen (Director Loyalty Marketing) this morning about your first post... We have a very clear policy that we do not sell paid upgrades to anyone if there is an MVP, MVP Gold or MVP Gold 75k traveling on a paid ticket waiting for a First Class upgrade. We upgrade all elite customers on revenue tickets before we will sell any paid upgrades.
^^^

That's quite definitive. And Rick is the one who should know.
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