Sorry to be a jerk, but I did read your link, and it seems I have a little less sympathy for you. You knew about the 45-minute policy, but only got into line at 60 minutes ahead - giving yourself only 15 minutes of queue time before you would be blocked. So you waited in line for 20 minutes (which doesn't sound excessively long) and missed the cutoff. I think you own most of this, not Tiger.
Originally Posted by
k374
I was reading this complaint about Tiger airways' policy of closing their check-in counters 45 mins prior to departure...
https://www.uvent.com.au/Vents/Details/70
Is this the norm? What if you reach the queue with 90 mins to spare and it takes 46 mins to reach the counter as the queue is moving at a snail's pace? It seems quite ridiculous.
I can understand closing off the queue itself but not refusing to check in passengers already queued up from a long time before the 45 minute window...