Originally Posted by Accor Concierge

Hi Cupart,

Thanks for your question.

The comment made by ZenWorld spoke more about how the member views Platinum treatment at Novotels by citing a specific example. So it is a reflection about the programme in general rather than a complaint about the specific hotel. That was my take anyway.

Information about what members like and don't like about the programme is relayed on a regular basis to Le Club Accorhotels. FlyerTalk members opinions, contrary to what is felt from time to time, is taken seriously by the brand. I can assure that.

Thanks again for your comment and don't hesitate for anything at all.

Best,

Chris