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Old Aug 8, 2012 | 5:33 am
  #25  
uxb
1M
50 Countries Visited
100 Nights
15 Years on Site
 
Join Date: Jan 2008
Location: JFK, BUR, YVR
Programs: AC, AS (PLT), BA, DL, HH (G), MR (TIT/LTP), UA (*S), UScAAre (1,94MM), WN
Posts: 5,333
Originally Posted by Starwood Lurker II
Have you informed the front desk manager or file a complaint with Corporate Customer Service?

http://www.flyertalk.com/forum/19000619-post14.html

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Hi Thyetus,

I had checked in around 22h after having gotten back from a wedding. Front desk was swamped w/ Philippine Airlines employees, and the wait time was in excess of 10 minutes on the SPG queue w/ 5 or so people behind me. I wasn't about to hold them up for a 2-for-1 beer token. As for filing a complaint w/ Corporate Customer Service, I am not sure what that would have accomplished. I'm more interested in this property becoming cleaner (as noted in the property thread), and handing me a correct bill (this time they charged me 1-for-2 on parking).

In short, knowing that you lurkers are monitoring, I feel that posting report for lack of a token on this thread would eventually lead to a gentle reminder from SPG to participate.
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