This is my first time flying JAL, and although I haven't been on the plane yet, I've been pretty impressed by their customer service. They noted my request for bassinet seats and even though it couldn't be confirmed immediately they called me back to confirm that it had been done. Also, they actually called me back after a dropped call!

This is opposed to UA, where there's almost never any direct followup on phone calls or emails. Also, dropped calls are never responded to...

I have no elite status on JAL, though I am a OW Emerald. I wonder if this has anything to do with it, or if JAL treats all their customers this way.