Originally Posted by
bigbaldbairn
Never mind will try next time - seems pretty neat service to me.
In principle, it's a great idea. When it works, it is an excellent service.
The problem, is that the occasions when it works flawlessly (in my experience since it was introduced) are less than 1 in 4 rentals.
Despite the problems being known by the LHR location manager and his regional sales manager (a nice telephone call after my 3rd rental in a month needed correcting), nothing has changed.
I now rent from either Hertz (always great cars, and with their #1 Club almost as quick as collecting from T5), or with Enterprise (a small, committed staff at the LHR branch who deliver the most personal and consistent service I've had at any car rental facility anywhere in the world).