FlyerTalk Forums - View Single Post - Can starwood employees file complaints against customers?!
Old Aug 7, 2012 | 5:02 am
  #88  
jayer
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Originally Posted by Starwood Lurker
. . .None of this should be considered as an SOP. Local management is responsible for deciding how these types of things are settled. . .
William, would you please comment on the elephant that is still left in the corner of the room, being does Starwood take issue with a hotel holding back, or not holding back, minimum room-class inventory (meaning suites) from the upgrade pool? My friend the manager swears she has been caught in the middle between infrequent guests demanding upgrades and corporate demanding availability be retained for late-arrival walk-up VIP's more times than she can count. Her position is she is not obligated to commit her last few suites to comp upgrades, as many guests expect, and in fact she has been directed to hold back minimum inventory for walk-ups wanting to pay.
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