Originally Posted by
Starwood Lurker II
What I can chip in is hotels aren't supposed to preassigned available suites in the first place. Thus if a Platinum guest arrives and there is a best available room in the hotel's inventory, it should be given to the Platinum regardless if it has been preassigned for other Plats or not.
Originally Posted by
chinatraderjmr
As a regular guest, some W's will pre block a WOW suite for an arriving Plat (not cuz of being a Plat but because of being a long time guest of that hotel). Why shouldn't the hotel be able to do that?
Exactly,
chinatraderjmr. If you're a regular/good/high spend customer of any business, that business usually gives you special treatment. IME, Starwood hotels do the same thing; and I see no reason why that should change. If an SPG member spend 150 nights in year at one property, s/he is a very good customer at that hotel; and the hotel undoubtedly wants to keep the business. You can bet that that person gets special treatment, from complimentary drinks at the bar from time to time to a complimentary meal to automatic suite upgrades whenever s/he stays, regardless of how many PLTs check in earlier that day. That is exactly as it should be.