Originally Posted by
2ndTOTY
To be clear, I would have been totally cool with the hotel saving a suite for a "higher-ranked" platinum than me, however, in this case I was specifically told that the room had been held back to be sold (it was withdrawn for "revenue purposes") which is what made me so upset, especially after they lied to me and told me that there were absolutely no suites left in the hotel, that the availability showing was just a computer error, etc. In these cases, the FD needs to be upfront and honest with customers--I'm willing to be reasonable but when something looks shady I am a little less willing to give the benefit of the doubt.
Originally Posted by
KSA_USA
I truly believe this is the best way to handle suite upgrades. let the property decide who gets what. maybe the T&C needs to be updated to reflect this
the bottom line:
SW is in business to please customers not to upset them. I fully trust starwood on how they process the upgrades. if i don’t get the suite upgrade, i don’t start a fight and i don’t call people lairs.
KSA_USA: I am not sure why you would want to rub it in here when OP is upset, and rightly so.
OP had pointed out a flawed upgrade system, and he justified it with evidences to call the Hotel's bluff. He was lied to, and what do you call people who lied to you blatantly, as pointed out in his scenario?
If the system works for you, and you have been getting many upgrades, and many over and above the standard suites, "
Originally Posted by
KSA_USA
my experience is different. i got presidential suites many times ( SCL, BER, BCN, SFO,DEN, DMM, DOH,....etc). i am not a regular/high spend at any of the mentioned properties. i almost always book the cheapest room available. i am not sure why i keep getting them but it’s very much appreciated.
", good for you.
OP was treated in a shabby manner and he is well-within his rights to stand up to the bullying tactics of the Hotel. He has shown that Starwood has some flaws in delivering the upgrades, as some Hotels blatantly do not follow the T&Cs.
On the other hand, if you have been getting so many good upgrades, I can see why you would let some things go. No need for you to get upset since you have an overall good experience so far.