Originally Posted by
timbre
Well, I cannot say that I disagree with Bingo or Plashba -- Expedia certainly has a huge responsibility to make good here.
However, I believe that when a ticket is purchased, it is purchased under the ticket stock of one of the airlines -- in this case LAN.
[...]
if the ticket was on LAN stock and ticket numbers then I think they have the majority of the responsibility to make good.
This was indeed a LAN-issued ticket that included a Pluna segment. The ticket number is LAN's, there is no Pluna ticket number. The other posters' points are well taken: Expedia does have responsibility here and they are not doing a very good job. However, I believe LAN are adding insult to injury by attempting to bilk me out of $1,100 with the excuse that the whole return ticket becomes void if I don't fly the first segment of that return trip (the ill fated Pluna MVD-SCL segment).