My last successful BRG claim took nearly two weeks for the change in rate email confirmation from the BRG department. The reservation details page never did change, but the assistant manager from the hotel made an international call four days after my claim to let me know that he had personally taken care of the change. The BRG department is so very slow.
Last edited by BigDog; Aug 6, 2012 at 7:49 pm
Reason: Spelling - Fat fingers on a small keyboard!