Lack of follow-through on CS response
I complained about a denied boarding and consequent lost upgrade (by miles) using the Customer Care site. Took about 4 weeks to respond, but reply that I would get 20,000 miles refunded for upgrade not received and additional $200 e-cert. Well that was over two weeks ago, but no e-cert and no miles. So I submitted another complaint over the lack of follow through on the resolution to the original problem. That makes 3 complaints since March 3rd of this year. I think I only sent in 4 complaints during the previous 15 years!