To be clear, I would have been totally cool with the hotel saving a suite for a "higher-ranked" platinum than me, however, in this case I was specifically told that the room had been held back to be sold (it was withdrawn for "revenue purposes") which is what made me so upset, especially after they lied to me and told me that there were absolutely no suites left in the hotel, that the availability showing was just a computer error, etc. In these cases, the FD needs to be upfront and honest with customers--I'm willing to be reasonable but when something looks shady I am a little less willing to give the benefit of the doubt.