Originally Posted by CalItalian

Dear CALITALIAN,

We wanted to set the record straight about the NFB2012 promo code. On July 4, 2012 Steve Dumaine, our senior vice president of global strategy and product innovation, addressed the attendees of the National Federation of the Blind’s National Convention. As a token of our goodwill, Mr. Dumaine offered those attending the conference a promo code. While he made it clear in his speech that only those NFB members attending the conference were eligible to use the promo code, it was shared beyond the NFB conference attendees by others without mentioning this important restriction and many ineligible people used the code. Those reservations have been cancelled.

Unfortunately, there has been some confusion among those of you whose bookings were cancelled regarding refunds and cancellation fees. We apologize for this. To be clear, if your booking has been cancelled, you will be fully refunded and not charged any cancel fees. If you attended the NFB conference and your reservation was cancelled, please call us at 1-866-211-1731 and we will confirm your attendance with our colleagues at the NFB and, if necessary, reschedule your booking.

Sincerely,
Travelocity Customer Care Team