Originally Posted by
Starwood Lurker
Local management is responsible for deciding how these types of things are settled.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I truly believe this is the best way to handle suite upgrades. let the property decide who gets what. maybe the T&C needs to be updated to reflect this
the bottom line:
SW is in business to please customers not to upset them. I fully trust starwood on how they process the upgrades. if i don’t get the suite upgrade, i don’t start a fight and i don’t call people lairs.