Originally Posted by
KSA_USA
thats funny. while english is not my first language, I read William post the same way sbtinme red it.
i read it as follow
-it is common for hotels to preassign suites for pre arrival preparations.
-the hotel can unblock preassigned suites to first arriving guest AT WILL.
-if a plat guest arrived first and MADE AN ISSUE about suite availability, the hotel can unblock preassign suites AT WILL...
Thanks for providing some perspective. None of this should be considered as an SOP. Local management is responsible for deciding how these types of things are settled. Most, if not all, are going to try and preserve the integrity of the pre-arrival upgrade strategy because a lot of work has gone into setting it up to be the most fair distribution of a limited resource. However, I can see why some would accommodate a member who is checking in ahead of someone else who was pre-upgraded because the benefit says, "subject to availability at check-in". So, there is no wrong or right answer to the conundrum. It is a one-off situation and each individual instance is handled that way.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]