FlyerTalk Forums - View Single Post - Can starwood employees file complaints against customers?!
Old Aug 6, 2012 | 9:44 am
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MSPeconomist
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Originally Posted by chinatraderjmr
what if it's a suite that is not supposed to be in the upgrade pool anyway. As a regular guest, some W's will pre block a WOW suite for an arriving Plat (not cuz of being a Plat but because of being a long time guest of that hotel). Why shouldn't the hotel be able to do that? It does not take away from any Plat that might arrive before me since they would not get a WOW suite anyway?
This has happened to me at least three times at a W: the hotel preassigned a suite above their standard suite to me and several days before my arrival. It's also happened (double upgrade through upgrade to Presidential suites) at some LHW and FHR properties where I have been a repeat guest, but I can't recall having noticed it at other Starwood brands recently. It happened at a RC where I had not been a guest previously, but I presume this was a combination of FHR and Marriott Platinum Premier.
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