Originally Posted by
Starwood Lurker II
What I can chip in is hotels aren't supposed to preassigned available suites in the first place. Thus if a Platinum guest arrives and there is a best available room in the hotel's inventory, it should be given to the Platinum regardless if it has been preassigned for other Plats or not.
Bingo!
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Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
what if it's a suite that is not supposed to be in the upgrade pool anyway. As a regular guest, some W's will pre block a WOW suite for an arriving Plat (not cuz of being a Plat but because of being a long time guest of that hotel). Why shouldn't the hotel be able to do that? It does not take away from any Plat that might arrive before me since they would not get a WOW suite anyway?