Originally Posted by MSPeconomist

No, that's not my question.

I arrived at hotel with a reservation made on spg.com. Front desk admitted that a standard suite was available (and not preassigned to anyone), clean, in service, etc. They tried to tell me that Starwood has changed the program and that their suites are only for people using upgrade certs and are not to be given as regular SPG Platinum upgrades any more. So the question is whether the hotel can do this--that is, have a single suite category and make it available for SNAs but refuse to give it as an upgrade to Plats not using SNAs. In the past, I have gotten these suites as a Plat upgrade without any problem, IIRC less than a year ago, and the suites have not been changed in any way since them.