Originally Posted by
Starwood Lurker II
If I understand your inquiry correctly, you would like to know how hotels decide which room to be classified as a Standard suite? I am pretty sure this question has been asked before.
Yes. "Suite Night Awards" may be redeemed for advance confirmable upgrades for select, premium rooms or standard suites on a per room, per night basis, subject to availability.
All I can say is Platinum members may be upgraded up to best available room, which includes Standard suites. If a hotel rejects a Platinum guest's request for an upgrade upon check in by claiming that their standard suites have been fully reserved for suite night awards, feel free to provide more details to us.
Else, I doubt I am allowed to share anything more than I could. In fact, you won't see myself or William disclosing information that aren't available for public viewing besides what you already knew.
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Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
No, that's not my question.
I arrived at hotel with a reservation made on spg.com. Front desk admitted that a standard suite was available (and not preassigned to anyone), clean, in service, etc. They tried to tell me that Starwood has changed the program and that their suites are only for people using upgrade certs and are not to be given as regular SPG Platinum upgrades any more. So the question is whether the hotel can do this--that is, have a single suite category and make it available for SNAs but refuse to give it as an upgrade to Plats not using SNAs. In the past, I have gotten these suites as a Plat upgrade without any problem, IIRC less than a year ago, and the suites have not been changed in any way since them.