FlyerTalk Forums - View Single Post - The Ultimate Baggage Lost / Delayed / Stolen / Damaged Thread
Old Aug 6, 2012 | 1:18 am
  #132  
flyinhy
 
Join Date: Dec 2009
Programs: UA*S A3*G TK *G EY G AA G RJ Gold IHG Spire Amb HH DIamond Marriott Gold BW DIAMOND SELECT
Posts: 60
AA Lost and then stolen

My 6:35 AM flight on AA from ORD-EWR July 26 was cancelled after leaving the gate and waiting for a rainstorm to clear. I missed my connecting international flight from EWR and it was rescheduled for July 31st. There were no available seats that day.I was told to look for my luggage on carousel #9. After it never appeared by 10 AM they said they would search for it. They looked for it under the wrong tag number due to incompetence of one of the baggage agents At 11:20 AM they realized that it was put on a 11:50 flight to EWR. They refused to pull the bag off the flight despite the 30 minute notice. Over the next few days multiple calls resulted in no one knowing where the bag was. When asked for the contents I stupidly told them there was an IPAD inside ( I suspect someone saw this note and...). I spent time at the airport until 2PM hoping to find the bag and/or to arrange for its delivery.Finally after sitting in AA baggage EWR for several days the bag was transferred to my ongoing international carrier at EWR and it was left there until I arrived for my flight on July 31st. When I arrived at my final destination I found that someone had removed my IPAD. When I called Newark about the theft they said it was not their problem and wouldn't even let me report the theft. I realize "no one is responsible" and the AA CItibank AMex card insurance coverage will deny the claim. The question I have is whther dur to the the incompetence of the bagge handling department there is someone to whom I can turn for compensation. The bag should have never left ORD as I never travelled that day. I ended using a different carrier to get to EWR.
Any suggestions would be appreciated
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