Originally Posted by bakablonde

So, I am toying with the idea of trying to get status. Here is what has happened so far, perhaps those that are FF of this airline maybe can fill me in if this is all normal in the course of operations. I will list the flights in order:

1. I was in first, and the reason I got the ticket in first so I would have power and hot food for the long flight (anything over 2 hrs I hate) to Salt Lake from BWI. I had plugged in prior to takeoff and everything was great (Boeing plane). Then after we reached the 10k altitude, our power console would not "reboot" according to the FA, so it was dead the whole trip. None too happy about that.
2. In first again, an Airbus, and no wi-fi. Kept saying it was not available. I don't know if it was Go-go or the plane. There was a logo on the door and all info had stated there was wi-fi.
3. In first (on an MD 90) and the crew could have not been more nonchalant. They never did the safety run-through, there was no bottled water, and there was no breakfast, even though it was printed on the ticket. They tried to hand me a snack basket, but I'm not into chips at 6AM. They did not pull the curtain or tell other passengers the forward lav was for first class so it was a free-for all.
My connecting flight after that one was better, except the forward lav stopped working promptly after take off. At least we got lunch!

But is this common? Does complaining help? I noticed they send a survey, if I take that, does anything come of it if I tell them these things? I'm half-way to silver, and trying to decide if I want to focus more on Delta for the rest of the year. Thanks!