I abhor the US tipping method, but I do tip and I tip very well depending on where I go.
Hotels: I will try the sandwich game, usually I'll get either an upgrade worth far more than the $20 I palm the check-in clerk or I'll get my money back(they can't "take" tips). I've never spent $20 without getting benefits.
.... the bell men I can carry my own goddamn bags, even if I am on vacation what's in my bags(expensive scuba gear and camera stuff) means I don't want a stranger touching them or running the risk of them dropping it.
Restaurants: If there is a professional Maitre D' or if the host stand takes care of me I'll palm the host/Maitre D 'a $10 bill. The host stand can make a meal 10x better if they're properly run and most of the time your tip to the server never makes it's way to the host stand. I've tipped host stands up to $100 after the fact as appreciation for a large event or when my friends want to spontaneously have 20-30 people dinners without any notice for the restaurant)
Servers will get
0%(terrible service, the server royally ....ed up and was made aware of it DURING the meal, the managers were involved, etc)
10%(bad service, inattentive server, meal was alright)
15%(normal service, decent meal)
20%+(above and beyond what I expect of a server at the appropriate restaurant)
Coat Check: If my coat is nice and is taken care of(always away from smokers coats) then I'll tip $5-10. I did coat check for a few years(and might do it in the winter) and we worked our asses off to memorize thousands of people and who's coats belong to whom(especially when diners get drunk and "lose" their ticket, how the f do you lose a ticket in the span of two hours, stick it in your wallet or purse!!!!). Memorizing hundreds of identical Mink coats, leather jackets that all look the same, and stacking them up before putting them carefully on hooks takes more skill than most people will ever understand. Mink coats get damn heavy and usually I'll have to stack up to 10 coats on my left arm and memorize who they belong to, which number they have, and what they and the coat look like. When there are coats that easily are more expensive than cars I hope they appreciate the fact that I can tell who has an expensive coat and take appropriate care of it. One guy paid me $50 in advance to take care of his HAT one time, that hat never left my eyesight.
I may be biased because I was trained as a Professional Coat Checker and Maitre D' years ago and worked in fine dining restaurants and corporate restaurants as a Manager and Maitre D'. I also worked in HR for a major restaurant chain and while I loved it I abhor the tipping culture in general and would like to see it shift to the European style.
I don't feel penalizing the servers(unless they deserve it) to instigate change is an effective method and frankly I feel even if they were paid "well" by the owners they'd probably be getting .... pay.
How many of you guys espousing the owners paying the wage instead of tipping actually get decent pay at the company you work for?
Maybe it's my experience working FOH at the host stand and for implementing capacity maximization that allows me to truly understand how valuable a good host stand/team is...
Good and bad servers come and go left and right but a well put together host stand is the real bread and butter of a restaurant.
At one restaurant, my predecessor would seat about 500 people on a Saturday night, decent numbers, nothing to scoff at. I turned it around and would seat on average 1,000-1,500 people PER Saturday night, effectively tripling the income of the Restaurant, making regulars happy, and making my servers a LOT more money.
On major holidays I would get palmed $10-$15 by couples that got a booth AFTER the meal and I worked for every cent I made.
My point is most people take the host stand for granted and most restaurants fail to realize when they have a good host stand.
I enjoy the service business and making people happy; and it can be extremely rewarding, but then you get people that are impossible to please regardless of how perfect you make their dining experience.
I'll also probably make people extremely confused, but I tip for takeout. Takeout can require extreme precision and timing to ensure that I get you your food when I said it would be ready, making sure the meal will stay perfect while you transport it, and if you're paying $100 for takeout you can probably spare $1-10 as gratuity and for the time it takes to put together a $100 takeout order.
On the flip-side I hope the US someday gets away from the tipping culture but I won't hold my breath on it. It would require restaurants to completely change how they operate, would require reformulating taxes and regulations, and would essentially end up with the exact same pricing when you factor in tips.
At the end of the day Career service Professionals are a notch above the rest and realize they'll get an occasional non-tipper and they factor that along with days where there just isn't enough tables into their income calculations.
Career waiters and waitresses would quickly disappear if there wasn't enough money and you'd end up with the worst servers/waitresses at all the restaurants.
Sadly the US is transitioning into more of a service industry economy which can have a disastrous outcome if not properly set up.
If you have a regular restaurant you go to and there is a host stand that takes care of you, consider taking care of them, they WILL appreciate it and most of them are making only $9-10 an hour to get yelled at by servers,managers, kitchen people, and customers.
As a Maitre D' I would split any palmed money with my hostesses(because lets be real most of the host stand people are female, I think in the last 10 years I ran into 1-2 males other than myself) and it made their week when we had some pretty good gratitude from our regulars.
Frankly I don't get the apathetic attitude of "Get another job" or treating service industry people as anything other than human beings.
It seems like anti-tipping people have some kind of chip on their shoulder....
Just my long-winded thoughts on tipping.... So many good memories/horrible horrible memories.
Last edited by serioustraveler; Aug 5, 2012 at 10:45 am