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Old Aug 5, 2012 | 10:26 am
  #30  
slidergirl
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Originally Posted by spudley007
Is this true that DL tracks complaining passengers? Where would such a list reside and how this this occur?
Oh, come on. Have you never heard of your "permanent record"????

Seriously, most airlines, hotels, and other types of businesses have a method of logging comments about their passengers and guests and customers. Just what goes in there is totally dependent on the employee. I have seen the "permanent record" for one hotel entity - it was tied to the Frequent Guest number.
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