Hello all,

We are seeking help in finding positions to excellent staff members of the Delta Seattle Customer Service Group, who have served us for so many years. Staff members still looking for positions in customer service, aviation, travel and planning, and other transferable skill areas. The employees are all very experienced working with audience/clients from the least experienced customer to the most seasoned ones. Employees also include Multi-lingual employees speaking Mandarin, Cantonese, Korean, Japanese and Spanish.

Background:
As some of you may know, Delta is closing its Reservation and Customer Service Center in Seattle, Washington at the end of August. This is a relatively senior center and carries superb customer service experience, great computer and guide-by-phone skills and amazing knowledge and communication skills in aviation, travel and planning.

A group of flyertalkers have visited the center on July 27, 2012 to thank them in person for many years of service. It was a great learning experience and we saw alot of the 'behind the scene' of what it takes to serve the (too-frequent) fliers. You can also see a full trip report here.

About the employees and set of skills:
The employees are the best asset of the center, senior in the company, experienced, motivated, and well qualified. While some are relocating, and some are retiring, many of them are still seeking positions in customer service, aviation, travel and other transferable skill areas. The positions they seek are both in the Seattle area, and commuting/relocation positions as well. You can't find better, and more experienced than this fine group. They carry excellent computers and multi-system skills, with the ability to translate the customers' needs from the client language to reservations, tech. support, procedures and purchases. In other words, they can help you generate revenue, increase customer relations and support your returning clients.

A word about their quality of service and some examples:
I have to tell you that I am flying a large group of research fellows a year. I could not handle the IRROPS, schedule changes, and creative routing without the help of this team. When we were there on Friday we saw the best, most dedicated and creative workforce available out there. By lieu of example, a center employee was able to look into a complicated reservation I had few weeks ago, break it down to locate the areas in which the computer system 'broke' the reservation and caused the booking/pricing errors, re-link the relevant dots, and complete the purchase within minutes. That is a 'saved revenue'.
For that reason, I encourage you to consider them for openings in your company. I would personally endorse their hiring.
If you have positions available, or 'leads' to positions, please feel free to post them here, or PM me.

Thank you,

Behalf of all the visitors,

DLroads