Originally Posted by
halls120
Actually, I find the article reassuring, even if United isn't delivering on the promises made to Mr. Elliot. It shows that at least some of the management team "get" it, that it matters that a company that provides a service better be attuned to what the customers want and expect.
Agree with this "take" on the article. Wouldn't it be fascinating to sit in on one of these high level strategy meetings. At the moment, we customers feel invisible without the ability to speak (like a scene from the film Ghost). Glad to hear that there is at least some common sense at UA corporate.