I have never had such a bad renting experience, first of all my reservation at Nice Airport, France, was not honored after waiting 2 hours (and numerous phone calls), then they gave me the same care for 3.5 times the price, when returning the car they said I drove 1800 km, although I put in only 38 liters of gasoline in the car, and my own estimation is 400 km (based on Google maps). I have called Hertz customer service, but they told me that the mileage of the car was consistent with the previous rental, therefore they could not do anything with my complaint. I wrote an e-mail but have not heard anything. What a nightmare!
After money phone calls and e-mails, I got my money back, and the initial reservation with unlimited miles was honored. I am very happy. Although I still feel ripped off because I never drove the miles they claimed. But still my compliments to broker (priceline.com) and Hertz