Originally Posted by
Starwood Lurker
I'm sorry to hear that you feel that way because the tech team was on the case from beginning to end. Sometimes these are easier to find and address the root cause, but it simply was not to be in this case.
As far as the suite I was able to get you pre-blocked into, I personally think that this hotel has its Luxury Suites attached to SNA's by mistake. The Luxury Suites are attached to their SPG5SU2 rate plan, which is not a standard suite at this property. Those would be the Executive Suite that I was able to get them to pre-block for you. SNA's are based on standard suites only and that is as far as I was able to go. While it is true that if the tech issue had not occurred, you probably would have ended up with a Luxury Suite, the property would not go any further to pre-block one as a gesture of goodwill.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Is it true that Suite Night Awards are based on standard suites only? More precisely, if a hotel is offering its only type of suite for a Suite Night Award, does this then mean that that suite type is a standard suite (and thus should be given as a Plat upgrade if available at check in)? I'm thinking of a suite that is just labeled as "Suite" with a specification of bedding in the room categories, definitely not a specialty suite of any sort. Can such an ordinary "Suite" be offered for SNAs but excluded from Plat upgrades, which would imply that the hotel does not upgrade Plats to any type of suite (not even junior suites) without the use of SNAs?