Originally Posted by
neuron
from what I read, j_s noted you had 5 complaints
You probably had a few times to group the family together but failed to do so - a) at booking; b) at online checkin; and c) asking around you. I have never seen a case where families separated have not had people acquiesce to accommodate young children.
Also, did you ask anyone for a wheelchair for your child?
Often it pays to be proactive, esp when travelling with children. Asking will not hurt but it certainly can help you!
Definitely valid thoughts on your part for the booking and online checkin. I wasn't aware of that (my bad) until after we got this bad experience (I've never had this bad experience before). On the way back, I did the research and did the online checkin. As for asking around us, the situation was that by the time we got in the plane, it was already at departure time. Pretty much everyone was already seated, and it definitely did not occur to me to go approach 4 other people in the row and ask them to swap seats with us.
For the wheelchair, for sure, next time, I'll ask for one.
Originally Posted by
neuron
Perhaps if the cert is not to your liking, you may consider writing back and asking for miles. They may say no, but at this point, if you aren't going to use it, nothing to lose!
I'll let you know what happens with that.