Originally Posted by dan1431

My Uncle had to fight with an ACELA FC attendant today who insisted that the only form of ticket was the standard AMTRAK ticket and his iPHONE is not an acceptable form of ticket.

She said that once the train pulled away from NYP and if he did not have a proper ticket, the police would be called and he would be thrown off the train at the next station. He said, please call the police and or the conductor and I am sure that either will be more than happy with my iPHONE e-ticket.

The FC attendant apparently was not convinced and had my Uncle wait in the galley/vestibule till the Conductor passed through (somewhere between NYP and Seacacus Junction) and examine his iPhone ticket. The conductor said that iPHONE tickets are now a perfectly acceptable form of ticket and she should accept them as she would accept a paper ticket.

My uncle said that than the the FC attendant asked if she was supposed take a PAX's phone and place that in the headrest area until he (the conductor) is able to inspect them? Are people really that stupid?

According to my Uncle the attendant did apologize and really did look after him for the rest of his journey to WAS, including going to the Cafe car to get him a bag of UTZ chips and a box of cookies when he go hungry later on.

I agree AMTRAK needs to train their employees better.

Dan