Can starwood employees file complaints against customers?!
I had a less than pleasant interaction with the front desk manager at the W Lex last night and it culminated with him threatening to report me to corporate. Throughout my many many stays with Starwood, I've never come across this situation so just wanted to check what this guy could possible be talking about. I assume it's just bluster but it made me seriously uncomfortable--am I going to have to stay in a cozy room for good?!!