Hi sjs, then do you mind to share with us what have made you dump CX and switch your business to other airlines?

I was dealing with Linda Sim for a few issues - mixed feelings: on one hand she offered me something totally unexpected which I really appreciated; and on the other hand I found her insensitive (on another issue), ignorant and not helpful. I guess since you agreed to see her, it might mean you haven't given up on CX yet and would like to give them an opportunity to win you back. I guess their attitude to listen to your issues/concerns would be different too.