Originally Posted by TWATWA

Hello,

I have flown 12 American airlines flights and 5 on LAN in the past month both internationally and domestic. I was not an avid AA flyer until this year after dropping a lot of my United business. Generally I like AA domestic service and have encountered some much friendlier crews then what I see on the new UA with CO in the mix now.

While boarding with AA especially on MD 80s the flight attendants in coach stand in the back and watch. Today the first boarding announcement did not occur into 1o min. Into boarding. I did not see the flight attendants greeting and when a person asked for helped the flight attend net refused and asked another passenger to help her. It makes me wondered she can operate an emergency exit door if needed.

In comparison Their LAN one world counterparts are placed strategically throughout the aisles greeting people, smiling, helping get luggage in, directing people to their seats, and even offering chocolate on some flights. They are really working. I also heard constant announcements from them.

The boarding procedures are stark between the two airlines with LAN crew working hard and making the process as friendly and efficient as possible. Could LAN provide training to AA flight attendants and crew to help improve their boarding. Other US airlines are not much better either.