Talked to a 1K agent this morning to book flights from HNL-LAS and said that I was using type B vouchers. I should have known it was going downhill when he asked, "What are type B vouchers?"
I told him I had $800 in paper certs and he said that UA no longer accepts paper certs and that I needed to convert all of them into electronic certs and started to walk me through the process. He also said it would take three to five days for me to get the electronic codes after which I could then book flights
I asked if I could just do it at the united club and he said it was not possible. I said I'll just do it another time.
I then jumped in my car and went to the UA office and they did it, no questions asked.