Originally Posted by Lisa40403

I have issues with IHG concerning this. I never fully checked the T&C, also got two confirmed free nights in one month. These claims were accepted almost 8 months ago. Today, I filed for another claim. It was approved, but in a separate email I was informed that they realized that they made a mistake by accepting the second free night in one month.

They also told me that the free night was forfeited!

I find this quite strange. They forgot to properly check when I made the claim (I booked both with same name, address and my Priority Club number on file, so did not try to hide anything), now realized this after more than half a year and now simply tell me that the free night is voided.

Should I accept this?