Three weeks ago LGA-DTW-LAN. LGA was delayed 1.5 hrs because of "lack of ground crew" which caused missing connection and last flight of day (so I thought). Lansing is only 80 miles away so rented a car one-way. halfway to Lansing got email that second flight had been delayed and would have been able to make it.

Called DM line explained the double failure and prevent my return flight from being cancelled. Was given 15,000 miles, was reimbursed the $237 one-way rental fee (check showed up a week later) and have been promised the MQM's from the missing flight (but have not shown up yet).